Quick Answers...Consumer Complaints
If I feel I have a consumer complaint,
what is the first step I should take?
The first thing to do is get yourself organized. Gather all information and documentation regarding your complaint. Decide answers to all the questions of who, what, why, when, where, and how. Decide what you would consider to be a fair solution to your problem.
Brenda Procter, M.S., State Specialist &
Personal Financial Planning, University of Missouri-Extension
Last update: Friday, April 21, 2006