Quick Answers...Consumer Complaints
I have a consumer complaint and want to
call the salesperson with whom I dealt when making my
purchase. What do I say?
When presenting a problem to a salesperson, stay calm and explain your situation. Tell all the details of your situation, suggest that you can provide documentation (if possible) and present a fair solution. If the salesperson is not able to assist you, ask to speak to a manager.
Brenda Procter, M.S., State Specialist &
Personal Financial Planning, University of Missouri-Extension
Last update: Friday, April 21, 2006