Quick Answers...Consumer Complaints
I want to write a letter regarding a consumer complaint I have. What should I include in the letter?
Your letter should include the following:
- A complete description of the problem, the product
number, and the date and place of purchase.
- A description of what happened at the local level when
a complaint was made (include dates and the person with
whom you spoke).
- A statement of what you would consider reasonable to
resolve the problem.
- The action intended if satisfactory redress is not
- A reasonable deadline for them respond to your letter
(3 weeks is a reasonable time).
- Copies of relevant documents (keep all originals).
- Indication that copies of the letter are being sent to
higher offices in the company and/or government offices
(be sure to keep a copy for your files).
Be direct but not threatening. You can demand a solution to your problem while keeping your requests reasonable, which will more likely ensure that you will receive some sort of resolution to your problem.
Brenda Procter, M.S., State Specialist &
Personal Financial Planning, University of Missouri-Extension
Last update: Friday, April 21, 2006