Any tips on making store returns a little easier?
Many shoppers falsely believe stores must offer refunds. However, there is no state law on refund or layaway policies. Stores set their own policies and may offer a cash refund, credit, exchange, or nothing. If a store does not post its policy, it is your responsibility to ask.
Also, there is no state law that allows you to cancel an
order with a retailer and expect a partial or full refund of
money. Before you put money down or sign a contract, find
out what a store's policy is.
Written by Sandra McKinnon and Cynthia E. Crawford, Ph.D., Family Financial Education Specialists, University of Missouri-Extension
Last update: Sunday, April 23, 2006