MU Extension MU Extension       University of Missouri    ●    Columbia    ●    Kansas City       Rolla     ●    St. Louis - Money Matters - Consumer Action


Quick Answers...Shopping



Any tips on making store returns a little easier?

Many shoppers falsely believe stores must offer refunds. However, there is no state law on refund or layaway policies. Stores set their own policies and may offer a cash refund, credit, exchange, or nothing. If a store does not post its policy, it is your responsibility to ask.

Also, there is no state law that allows you to cancel an order with a retailer and expect a partial or full refund of money. Before you put money down or sign a contract, find out what a store's policy is.



Written by Sandra McKinnon and Cynthia E. Crawford, Ph.D., Family Financial Education Specialists, University of Missouri-Extension


Last update: Sunday, April 23, 2006












University of Missouri logo links to

Site Administrator: 
Copyright  ADA  Equal Opportunity

MissouriFamilies is produced by the College of Human Environmental Sciences,
Extension Division, University of Missouri-Columbia